Maintenance
Terms Hub

This document defines the exclusive terms, coverage, and exclusions of the D&W Home Maintenance Plan. While marketing materials provide a summary, this document serves as the controlling agreement in the event of any conflict.

STANDARD PLAN: $79/month | $199 enrollment. Includes up to 2 Covered Service Visits per month. PREMIUM PLAN: $129/month | $299 enrollment. Includes up to 5 Covered Service Visits per month, plus Premium allowances. This is a membership for routine upkeep and minor repairs, not a home warranty for full system replacement. Each visit includes up to 60 minutes of labor for covered items. Repairs generally up to $200 value are covered; larger projects are quoted separately.

Member: The homeowner enrolled in the Plan. Covered Home: The residential property address listed at enrollment. Covered Service Visit: One scheduled on-site appointment including up to 60 minutes of labor. Plan Month: The billing cycle month. Effective Date: The date the Plan becomes active after enrollment and first payment.

Service Area: Washington, DC and surrounding MD/VA areas (within 30 miles of D&W operations). Access Requirement: Member must provide safe access (lockbox, code, or confirmed entry). A $75 trip fee applies if access is not provided. Work Conditions: Member ensures utilities (water, electric, gas) are on and pets are secured.

Time Limit: Each visit includes up to 60 minutes of labor. Multiple items can be addressed within that time. If more time is needed, we will schedule a follow-up or provide a quote. Minor Repair Limit: Repairs exceeding approx. $200 value due to extensive labor or specialty parts will be quoted separately.

PLUMBING: Diagnose/repair minor leaks at accessible fittings, toilet functional repairs (flappers, fill valves), accessible clog clearing. ELECTRICAL: Replace standard switches, outlets, cover plates, and light fixtures (no heavy chandeliers); Test/Replace GFCI. HVAC: Thermostat replacement, clear accessible condensate lines, inspect vents. DOORS/WINDOWS: Adjust sticky doors, hinges, strike plates, weatherstripping, screen adjustments. SAFETY: Smoke/CO detector testing and battery replacement.

Includes all Standard coverage plus: Priority Scheduling (first access to available slots). Annual Gutter Cleaning for gutters up to 20 ft height (where safe ladder access is available). Replacement Allowance (Option A): Up to 2 replacements per year for failed Faucets, Toilets, or Disposals (Standard like-for-like, not for cosmetic upgrades).

STRICTLY NO ROOFING OR STRUCTURAL WORK: We explicitly DO NOT perform work on roofing systems (shingles, flashing, leaks), foundation repairs, load-bearing walls, structural framing, or attic structures. ALSO EXCLUDED: Major Appliances (Fridges, Ovens, etc.), Projects requiring permits/inspections, Hazardous Materials (Mold, asbestos, lead), and Cosmetic work (Painting, drywall patching, flooring).

Right to Cancel: You may cancel within three (3) business days of enrollment for a full refund of the enrollment fee, provided no service calls have been made. Cancellation: Member may cancel at any time by written notice. Monthly fees already paid are non-refundable once the Plan Month begins. Coverage is suspended immediately if payment fails.

Workmanship Warranty: Covered repairs are warranted for 30 days. Limitation of Liability: D&W is not liable for indirect, incidental, or consequential damages (e.g., food spoilage, water damage to furniture). Force Majeure: D&W is not liable for failure to perform due to causes beyond our control (acts of God, extreme weather, supply chain shortages). Governed by the laws of the property location (MD, VA, or DC).